Payment and operation errors
Payment errors
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Status in the orders table |
Status in the order card |
Description |
Status in the API (paymentStatus) |
Payment types |
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Payment failed |
Insufficient funds |
Insufficient funds on the customer's card or in their account. |
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One-step |
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Payment failed |
Card limit exceeded |
Card transaction limits have been reached (daily/monthly restrictions, transaction amount limit, and so on). |
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One-step |
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Payment failed |
Card expired |
The card has expired. |
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One-step |
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Payment failed |
Operation unavailable for the card |
The error occurs in the following cases:
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One-step |
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Payment failed |
Invalid confirmation code |
The code from the SMS was entered incorrectly. |
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One-step |
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Payment failed |
Payment confirmation issue |
The payment is unauthorized because the system couldn't obtain information on successful 3D Secure authentication: the entered 3DS code is incorrect or there's an integration issue between the acquiring and issuing banks. |
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One-step |
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Payment failed |
The customer failed to pay in time |
The customer failed to complete the 3DS flow in time |
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One-step |
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Payment failed |
The customer didn't complete the payment |
The customer didn't complete any payment attempt, the payment time expired. For example, a payment attempt is canceled at the 3DS/2FA stage. |
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One-step |
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The customer decided not to pay |
The customer made no attempt to pay |
The store created an order but the customer didn't initiate payment, the payment window expired. |
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One-step |
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Error |
Yandex Pay service error |
A technical processing error on the Yandex Split side. Contact support. |
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One-step |
Operation errors
Tip
To open the table in full screen, switch to read mode by clicking
|
Status in the order card |
Operation type in the API (operationType) |
Status in the API (status) |
Description |
Payment types |
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Payment error |
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An error occurred while making a payment. |
One-step |
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Refund error |
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An error occurred while refunding a payment. |
One-step |
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Payment authorization error |
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An error occurred while debiting funds from the customer's card or account. |
One-step |