Payment and operation errors

Payment errors

Tip

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Status in the orders table

Status in the order card

Description

Status in the API (paymentStatus)

Payment types

Payment failed

Insufficient funds

Insufficient funds on the customer's card or in their account.

FAILED

One-step

Payment failed

Card limit exceeded

Card transaction limits have been reached (daily/monthly restrictions, transaction amount limit, and so on).

FAILED

One-step

Payment failed

Card expired

The card has expired.

FAILED

One-step

Payment failed

Operation unavailable for the card

The error occurs in the following cases:

  • Invalid CVV.
  • Invalid card (stolen, lost, etc.)
  • Operation unavailable for the card (due to restrictions set by the user or bank). For example, there's a ban on online transactions.

FAILED

One-step

Payment failed

Invalid confirmation code

The code from the SMS was entered incorrectly.

FAILED

One-step

Payment failed

Payment confirmation issue

The payment is unauthorized because the system couldn't obtain information on successful 3D Secure authentication: the entered 3DS code is incorrect or there's an integration issue between the acquiring and issuing banks.

FAILED

One-step

Payment failed

The customer failed to pay in time

The customer failed to complete the 3DS flow in time

FAILED

One-step

Payment failed

The customer didn't complete the payment

The customer didn't complete any payment attempt, the payment time expired. For example, a payment attempt is canceled at the 3DS/2FA stage.

FAILED

One-step

The customer decided not to pay

The customer made no attempt to pay

The store created an order but the customer didn't initiate payment, the payment window expired.

FAILED

One-step

Error

Yandex Pay service error

A technical processing error on the Yandex Split side.

Contact support.

FAILED

One-step

Operation errors

Tip

To open the table in full screen, switch to read mode by clicking in the top-right corner.

Status in the order card

Operation type in the API (operationType)

Status in the API (status)

Description

Payment types

Payment error

CAPTURE

FAIL

An error occurred while making a payment.

One-step

Refund error

REFUND

FAIL

An error occurred while refunding a payment.

One-step

Payment authorization error

AUTHORIZE

FAIL

An error occurred while debiting funds from the customer's card or account.

One-step