Frequently asked questions
What are the Yandex Split terms of use for customers?
See Yandex Split terms of use for customers.
Is a partial payment refund supported?
Yes, of course. The following types of refunds are available to you: full, partial, and partial for a single item.
Is payment for a non-integer number of items supported (such as for 3.5 glazed tile boxes)?
Yes, you can specify any value.
How do I make a payment refund?
See Payment refunds.
How quickly does the customer get the refund?
The service transfers the money to the customer once the partner refunds it on their side (on the day when the refund request is received). Further terms depend on the buyer's issuing bank, but no more than 30 business days.
How to save the customer time at registration
We recommend enabling Yandex ID right away. See Integration with Yandex ID.
Who should send receipts to customers?
The partner, independently and with their own resources, sends fiscal receipts to their Customers and fulfills other duties as required by the law on cash register equipment.
Do you work with cloud cash register service providers?
Yes, of course. Partners can be connected to any cloud cash register of their choice.
What are the Split payment terms and conditions for customers?
To learn more about the Split and super Split payment terms and conditions for customers, see:
Can Split be used on a website for a limited list of items?
Yes, of course. You can set up functionality so that customers can only pay for specific products and services using Split.
Can the Partner change the price if the customer chooses to pay using Split?
The service doesn't currently support this feature.
Where can I see examples of your partner integrations?
Examples of partner integrations with Yandex Split: re-store.ru, brandshop.ru, lazurit.com.
In addition, check out our demo version of an online store that shows all elements at different purchase stages and lets you test them.
Note
Code for payment confirmation at the demo store: 000000.