---
metadata:
  - name: generator
    content: Diplodoc Platform v5.48.2
alternate:
  - https://yandex.uz/support/split-business/en/payments/errors.md
  - https://yandex.uz/support/split-business/ru/payments/errors.md
  - https://yandex.uz/support/split-business/uz/payments/errors.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.uz/support/split-business/en/llms.txt


# Payment and operation errors

## Payment errors {#payments-errors}

<!-- source: en/_includes/tip-table.md -->
{% note tip %}

To open the table in full screen, switch to read mode by clicking <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M4.5 3A1.5 1.5 0 0 0 3 4.5v1.75a.75.75 0 0 1-1.5 0V4.5a3 3 0 0 1 3-3h1.75a.75.75 0 0 1 0 1.5zM9 2.25a.75.75 0 0 1 .75-.75h1.75a3 3 0 0 1 3 3v1.75a.75.75 0 0 1-1.5 0V4.5A1.5 1.5 0 0 0 11.5 3H9.75A.75.75 0 0 1 9 2.25M2.25 9a.75.75 0 0 1 .75.75v1.75A1.5 1.5 0 0 0 4.5 13h1.75a.75.75 0 0 1 0 1.5H4.5a3 3 0 0 1-3-3V9.75A.75.75 0 0 1 2.25 9m11.5 0a.75.75 0 0 1 .75.75v1.75a3 3 0 0 1-3 3H9.75a.75.75 0 0 1 0-1.5h1.75a1.5 1.5 0 0 0 1.5-1.5V9.75a.75.75 0 0 1 .75-.75" clip-rule="evenodd"/></svg> in the top-right corner.

{% endnote %}
<!-- endsource: en/_includes/tip-table.md -->

 #|
|| **Status in the orders table** | **Status in the order card** | **Description** | 
**Status in the API
(paymentStatus)** |
**Payment types** ||
|| Payment failed   | Insufficient funds | Insufficient funds on the customer's card or in their account. |
`FAILED` | One-step ||
|| Payment failed | Card limit exceeded | Card transaction limits have been reached (daily/monthly restrictions, transaction amount limit, and so on).|
`FAILED` | One-step ||
|| Payment failed   | Card expired | The card has expired. |
`FAILED` | One-step ||
|| Payment failed   | Operation unavailable for the card
| The error occurs in the following cases:
- Invalid CVV.
- Invalid card (stolen, lost, etc.)
- Operation unavailable for the card (due to restrictions set by the user or bank). For example, there's a ban on online transactions.
| `FAILED` | One-step ||
|| Payment failed   | Invalid confirmation code | The code from the SMS was entered incorrectly. |
`FAILED` | One-step ||
|| Payment failed   | Payment confirmation issue | The payment is unauthorized because the system couldn't obtain information on successful 3D Secure authentication: the entered 3DS code is incorrect or there's an integration issue between the acquiring and issuing banks. |
`FAILED` | One-step ||
|| Payment failed | The customer failed to pay in time | The customer failed to complete the 3DS flow in time |
`FAILED` | One-step ||
|| Payment failed   | The customer didn't complete the payment | The customer didn't complete any payment attempt, the [payment time](../custom/backend/yandex-pay-api/order/merchant_v1_orders-post) expired. For example, a payment attempt is canceled at the 3DS/2FA stage. |
`FAILED` | One-step ||
|| The customer decided not to pay | The customer made no attempt to pay | The store created an order but the customer didn't initiate payment, the [payment window](../custom/backend/yandex-pay-api/order/merchant_v1_orders-post) expired. | 
`FAILED` | One-step ||
|| Error | Yandex Pay service error | A technical processing error on the Yandex Split side.

Contact [support](https://yandex.uz/support/split-business/en/support.md). | 
`FAILED` | One-step ||
|#

## Operation errors {#operations-errors}

<!-- source: en/_includes/tip-table.md -->
{% note tip %}

To open the table in full screen, switch to read mode by clicking <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M4.5 3A1.5 1.5 0 0 0 3 4.5v1.75a.75.75 0 0 1-1.5 0V4.5a3 3 0 0 1 3-3h1.75a.75.75 0 0 1 0 1.5zM9 2.25a.75.75 0 0 1 .75-.75h1.75a3 3 0 0 1 3 3v1.75a.75.75 0 0 1-1.5 0V4.5A1.5 1.5 0 0 0 11.5 3H9.75A.75.75 0 0 1 9 2.25M2.25 9a.75.75 0 0 1 .75.75v1.75A1.5 1.5 0 0 0 4.5 13h1.75a.75.75 0 0 1 0 1.5H4.5a3 3 0 0 1-3-3V9.75A.75.75 0 0 1 2.25 9m11.5 0a.75.75 0 0 1 .75.75v1.75a3 3 0 0 1-3 3H9.75a.75.75 0 0 1 0-1.5h1.75a1.5 1.5 0 0 0 1.5-1.5V9.75a.75.75 0 0 1 .75-.75" clip-rule="evenodd"/></svg> in the top-right corner.

{% endnote %}
<!-- endsource: en/_includes/tip-table.md -->

 #|
|| **Status in the order card**   |
**Operation type in the API
(operationType)** |
**Status in the API
(status)** |
**Description** |
**Payment types** ||
|| Payment error  | `CAPTURE`   | `FAIL`  | An error occurred while making a payment. | One-step ||
|| Refund error | `REFUND`    | `FAIL`  | An error occurred while refunding a payment. | One-step ||
|| Payment authorization error | `AUTHORIZE` | `FAIL`  | An error occurred while debiting funds from the customer's card or account. | One-step ||
|#

<!--|| Ошибка привязки карты          | `BIND_CARD` | `FAIL`  | При привязке карты произошла ошибка, или покупатель не успел привязать свою карту за отведенное время. | Рекуррентные ||
|| Ошибка при проведении платежа  | `RECURRING` | `FAIL`  | При проведении платежа произошла ошибка. | Рекуррентные ||-->