---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.uz/support/common/en/troubleshooting/main.md
  - https://yandex.uz/support/common/kk/troubleshooting/main.md
  - https://yandex.uz/support/common/ru/troubleshooting/main.md
  - https://yandex.uz/support/common/tr/troubleshooting/main.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.uz/support/common/kk/llms.txt

# Қолдау қызметі

Қолдау қызметіне телефон арқылы қоңырау шалу мүмкіндігі қолжетімсіз. Яндекс сервистерінің жұмысындағы мәселелерді шешу үшін осы сервистердің қолдау көрсету қызметіне жүгініңіз:

<div class="border-none striped-none desktop">


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<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M37.5 75C58.2107 75 75 58.2107 75 37.5C75 16.7893 58.2107 0 37.5 0C16.7893 0 0 16.7893 0 37.5C0 58.2107 16.7893 75 37.5 75Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M75 37.5C75 58.2107 58.2107 75 37.5 75C16.7893 75 0 58.2107 0 37.5C0 16.7893 16.7893 0 37.5 0C41.5465 0 45.4432 0.640904 49.0943 1.82674L40.5474 28.125H15.5875L12.5375 37.5H37.5005L30.188 60H40.5005L47.813 37.5H75ZM73.8186 28.125H50.8599L58.0164 6.10495C65.7238 11.1519 71.4598 18.9606 73.8186 28.125Z" fill="url(#svg-szmzsnow__paint0_linear_103_140)"/><defs><linearGradient id="svg-szmzsnow__paint0_linear_103_140" x1="-2.96781e-07" y1="32.5" x2="75" y2="32.5" gradientUnits="userSpaceOnUse"><stop stop-color="#FF5C4D"/><stop offset="0.4" stop-color="#EB469F"/><stop offset="1" stop-color="#8341EF"/></linearGradient></defs></svg>
| 
**Яндекс Плюс** 

Шегерімдер мен жазылым шарттары туралы сұрақтар

[Анықтаманы](https://yandex.kz/support/plus-ru/kk/) оқып шығу

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<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M37.4989 0V7.87862C51.6382 7.87912 63.4635 17.7865 66.4121 31.0376L74.0985 29.3195L74.1046 29.3177C70.3714 12.542 55.3992 0 37.4989 0ZM0 37.5C0 19.5995 12.5422 4.62849 29.3179 0.895213L29.3186 0.902823L31.0359 8.58554C17.784 11.5341 7.87663 23.3601 7.87663 37.4998C7.87663 53.8593 21.1385 67.121 37.4978 67.121C53.8571 67.121 67.119 53.8593 67.119 37.5H75C75 58.2106 58.2106 75 37.5 75C16.7894 75 0 58.2106 0 37.5ZM37.4923 59.6726C46.6182 59.6726 54.4564 54.1588 57.8568 46.2805L50.6358 43.1323C48.4498 48.2268 43.3882 51.7952 37.4932 51.7952C31.6613 51.7952 26.6451 48.3026 24.4218 43.2953L17.199 46.4442C20.6369 54.2349 28.4296 59.6726 37.4923 59.6726Z" fill="black"/></svg>
| 
**Яндекс ID**

Аккаунт туралы сұрақтар
  
[Анықтаманы](https://yandex.kz/support/id/feedback.html) оқып шығу
||
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<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-0iy0bm47__clip0_3234_7128)"><path d="M22 44C34.1503 44 44 34.1503 44 22C44 9.84974 34.1503 0 22 0C9.84974 0 0 9.84974 0 22C0 34.1503 9.84974 44 22 44Z" fill="url(#svg-0iy0bm47__paint0_radial_3234_7128)"/><path d="M22 34.7598C26.1311 34.7598 29.48 29.0469 29.48 21.9997C29.48 14.9526 26.1311 9.23975 22 9.23975C17.8689 9.23975 14.52 14.9526 14.52 21.9997C14.52 29.0469 17.8689 34.7598 22 34.7598Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.97533 11.8801C5.75528 11.7657 3.08008 16.4112 3.08008 21.998C3.08008 27.5849 5.75528 32.2304 7.97533 32.116C10.1768 32.0016 11.4401 27.5849 11.4401 21.998C11.4401 16.4112 10.1768 11.9945 7.97533 11.8801Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M36.0248 32.116C38.2449 32.2304 40.9201 27.5849 40.9201 21.998C40.9201 16.4112 38.2449 11.7657 36.0248 11.8801C33.8233 11.9945 32.5601 16.4112 32.5601 21.998C32.5601 27.5849 33.8233 32.0016 36.0248 32.116Z" fill="white"/></g><defs><radialGradient id="svg-0iy0bm47__paint0_radial_3234_7128" cx="0" cy="0" r="1" gradientUnits="userSpaceOnUse" gradientTransform="translate(22 15.84) rotate(90) scale(28.16 36.5627)"><stop stop-color="#FF9A6F"/><stop offset="0.60999" stop-color="#FF6427"/><stop offset="1" stop-color="#EB581E"/></radialGradient><clipPath id="svg-0iy0bm47__clip0_3234_7128"><rect width="44" height="44" fill="white"/></clipPath></defs></svg>
| 
**Яндекс 360**
  
Шегерімдер мен жазылым шарттары туралы сұрақтар

[Анықтаманы](https://yandex.kz/support/yandex-360/customers/purchase/kk/) оқып шығу

|
<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><mask id="svg-2uuwzenp__mask0_202_1369" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="75" height="75"><circle cx="37.5" cy="37.5" r="37.5" fill="white"/></mask><g mask="url(#svg-2uuwzenp__mask0_202_1369)"><rect width="75" height="75" fill="#333653"/><path d="M43.0291 21.0014H39.2339C32.7279 21.0014 29.4749 24.2544 29.4749 29.1339C29.4749 34.5556 31.6435 37.2665 36.5231 40.5195L40.3182 43.2303L29.4749 60.0375H20.8002L31.1014 44.8568C25.1375 40.5195 21.8845 36.7243 21.8845 29.6761C21.8845 21.0014 27.8484 15.0375 39.2339 15.0375H50.6194V60.0375H43.0291V21.0014Z" fill="white"/></g></svg>
|
**Яндекс Бизнес**
  
Поискідегі ұйымдарды орналастыру бойынша сұрақтар

[Анықтаманы](https://yandex.kz/support/business-priority/index.html) оқып шығу

|
<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 22C0 9.84973 9.84973 0 22 0C34.1502 0 44 9.84973 44 22C44 34.1502 34.1502 44 22 44C9.84973 44 0 34.1502 0 22Z" fill="#242729"/><path d="M26.6535 0.492188C34.5862 2.20048 40.9289 8.18628 43.1482 15.9162L27.097 26.1419C22.0033 29.387 15.2434 27.8884 11.9984 22.7947C8.75336 17.701 10.252 10.9411 15.3457 7.69606L26.6535 0.492188Z" fill="url(#svg-r0dj6mz9__paint0_radial_87_11357)"/><path d="M17.3313 43.5043C9.40192 41.7908 3.06366 35.8029 0.848633 28.0726L16.9061 17.8429C21.9998 14.5978 28.7596 16.0965 32.0047 21.1902C35.2497 26.2839 33.7511 33.0437 28.6574 36.2888L17.3313 43.5043Z" fill="url(#svg-r0dj6mz9__paint1_linear_87_11357)"/><defs><radialGradient id="svg-r0dj6mz9__paint0_radial_87_11357" cx="0" cy="0" r="1" gradientTransform="matrix(23.8333 -27.9493 33.7646 19.6197 20.1663 27.4992)" gradientUnits="userSpaceOnUse"><stop stop-color="#D00F05"/><stop offset="0.453125" stop-color="#FE6837"/><stop offset="1" stop-color="#FF8548"/></radialGradient><linearGradient id="svg-r0dj6mz9__paint1_linear_87_11357" x1="21.0833" y1="18.3337" x2="-1.44104" y2="35.8904" gradientUnits="userSpaceOnUse"><stop stop-color="#FFE772"/><stop offset="1" stop-color="#FFD851"/></linearGradient></defs></svg>
|
**Яндекс Қызметтер**
    
[Анықтаманы](https://yandex.kz/support/uslugi/kk/) оқып шығу

Егер жауапты табу мүмкін болмаса, [Қолдау қызметіне](https://yandex.kz/support/uslugi/kk/troubleshooting/wishes) жазу

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<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-2oon3fuq__clip0_87_11399)"><g clip-path="url(#svg-2oon3fuq__clip1_87_11399)"><path d="M0 22C0 9.84974 9.84974 0 22 0C34.1503 0 44 9.84974 44 22C44 34.1503 34.1503 44 22 44C9.84974 44 0 34.1503 0 22Z" fill="#FFEA00"/><path d="M8.45694 39.3368C14.7192 36.971 20.5484 30.6922 24.9567 22.6151H14.2093L12.0962 26.0397H17.4781C14.5498 30.299 11.5372 32.9253 9.69173 32.9253C7.46939 32.9253 8.34376 28.4442 11.8048 22.3965C15.3023 16.3123 19.4191 11.8312 21.8236 11.8312C23.6816 11.8312 23.1716 16.1666 20.767 20.4656H25.7946C31.2594 8.91667 27.1062 4.43555 22.4065 4.43555C14.7922 4.43555 6.23071 12.1227 0.838781 21.9957C0.561931 22.503 0.300229 23.0047 0.0537109 23.5C0.486237 29.9274 3.67919 35.5982 8.45694 39.3368Z" fill="black"/><path fill-rule="evenodd" clip-rule="evenodd" d="M24.9203 25.9304C22.0786 31.5409 22.9894 35.6213 27.7255 35.6213C32.6074 35.6213 37.4164 31.5773 40.1853 25.9304C43.0269 20.2106 42.0069 16.1666 37.4164 16.1666C32.8624 16.1666 27.6891 20.2834 24.9203 25.9304ZM36.8335 20.6478C37.9265 20.6478 37.7079 22.8337 35.8863 25.8939C34.1011 28.8449 32.1702 31.1037 30.968 31.1037C29.8386 31.1037 30.0572 28.9178 31.9152 25.8939C33.7004 22.9065 35.6313 20.6478 36.8335 20.6478Z" fill="black"/></g></g><defs><clipPath id="svg-2oon3fuq__clip0_87_11399"><rect width="44" height="44" fill="white"/></clipPath><clipPath id="svg-2oon3fuq__clip1_87_11399"><rect width="44" height="44" rx="22" fill="white"/></clipPath></defs></svg>
|
**Яндекс Go**

Такси, Жеткізу және Самокаттар бойынша сұрақ

[Анықтаманы](https://taxi.yandex.kz/support/taxi-all-app/index.html) оқып шығу


||
|#




</div>

<div class="border-none striped-none mobile">


#|
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<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M37.5 75C58.2107 75 75 58.2107 75 37.5C75 16.7893 58.2107 0 37.5 0C16.7893 0 0 16.7893 0 37.5C0 58.2107 16.7893 75 37.5 75Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M75 37.5C75 58.2107 58.2107 75 37.5 75C16.7893 75 0 58.2107 0 37.5C0 16.7893 16.7893 0 37.5 0C41.5465 0 45.4432 0.640904 49.0943 1.82674L40.5474 28.125H15.5875L12.5375 37.5H37.5005L30.188 60H40.5005L47.813 37.5H75ZM73.8186 28.125H50.8599L58.0164 6.10495C65.7238 11.1519 71.4598 18.9606 73.8186 28.125Z" fill="url(#svg-kfcfvbe2__paint0_linear_103_140)"/><defs><linearGradient id="svg-kfcfvbe2__paint0_linear_103_140" x1="-2.96781e-07" y1="32.5" x2="75" y2="32.5" gradientUnits="userSpaceOnUse"><stop stop-color="#FF5C4D"/><stop offset="0.4" stop-color="#EB469F"/><stop offset="1" stop-color="#8341EF"/></linearGradient></defs></svg>
|
**Яндекс Плюс**

[Шегерімдер мен жазылым шарттары](https://yandex.kz/support/plus-ru/kk/) туралы сұрақтар

||
||
<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M37.4989 0V7.87862C51.6382 7.87912 63.4635 17.7865 66.4121 31.0376L74.0985 29.3195L74.1046 29.3177C70.3714 12.542 55.3992 0 37.4989 0ZM0 37.5C0 19.5995 12.5422 4.62849 29.3179 0.895213L29.3186 0.902823L31.0359 8.58554C17.784 11.5341 7.87663 23.3601 7.87663 37.4998C7.87663 53.8593 21.1385 67.121 37.4978 67.121C53.8571 67.121 67.119 53.8593 67.119 37.5H75C75 58.2106 58.2106 75 37.5 75C16.7894 75 0 58.2106 0 37.5ZM37.4923 59.6726C46.6182 59.6726 54.4564 54.1588 57.8568 46.2805L50.6358 43.1323C48.4498 48.2268 43.3882 51.7952 37.4932 51.7952C31.6613 51.7952 26.6451 48.3026 24.4218 43.2953L17.199 46.4442C20.6369 54.2349 28.4296 59.6726 37.4923 59.6726Z" fill="black"/></svg>
|
**Яндекс ID**

[Аккаунт](https://yandex.kz/support/id/feedback.html) туралы сұрақтар
||
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<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-r4mn4mry__clip0_3234_7128)"><path d="M22 44C34.1503 44 44 34.1503 44 22C44 9.84974 34.1503 0 22 0C9.84974 0 0 9.84974 0 22C0 34.1503 9.84974 44 22 44Z" fill="url(#svg-r4mn4mry__paint0_radial_3234_7128)"/><path d="M22 34.7598C26.1311 34.7598 29.48 29.0469 29.48 21.9997C29.48 14.9526 26.1311 9.23975 22 9.23975C17.8689 9.23975 14.52 14.9526 14.52 21.9997C14.52 29.0469 17.8689 34.7598 22 34.7598Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.97533 11.8801C5.75528 11.7657 3.08008 16.4112 3.08008 21.998C3.08008 27.5849 5.75528 32.2304 7.97533 32.116C10.1768 32.0016 11.4401 27.5849 11.4401 21.998C11.4401 16.4112 10.1768 11.9945 7.97533 11.8801Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M36.0248 32.116C38.2449 32.2304 40.9201 27.5849 40.9201 21.998C40.9201 16.4112 38.2449 11.7657 36.0248 11.8801C33.8233 11.9945 32.5601 16.4112 32.5601 21.998C32.5601 27.5849 33.8233 32.0016 36.0248 32.116Z" fill="white"/></g><defs><radialGradient id="svg-r4mn4mry__paint0_radial_3234_7128" cx="0" cy="0" r="1" gradientUnits="userSpaceOnUse" gradientTransform="translate(22 15.84) rotate(90) scale(28.16 36.5627)"><stop stop-color="#FF9A6F"/><stop offset="0.60999" stop-color="#FF6427"/><stop offset="1" stop-color="#EB581E"/></radialGradient><clipPath id="svg-r4mn4mry__clip0_3234_7128"><rect width="44" height="44" fill="white"/></clipPath></defs></svg>
|
**Яндекс 360**
  
[Шегерімдер мен жазылым шарттары](https://yandex.kz/support/yandex-360/customers/purchase/kk/) туралы сұрақтар

||
||
<svg width="75" height="75" viewBox="0 0 75 75" fill="none" xmlns="http://www.w3.org/2000/svg"><mask id="svg-3n1gxmbg__mask0_202_1369" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="75" height="75"><circle cx="37.5" cy="37.5" r="37.5" fill="white"/></mask><g mask="url(#svg-3n1gxmbg__mask0_202_1369)"><rect width="75" height="75" fill="#333653"/><path d="M43.0291 21.0014H39.2339C32.7279 21.0014 29.4749 24.2544 29.4749 29.1339C29.4749 34.5556 31.6435 37.2665 36.5231 40.5195L40.3182 43.2303L29.4749 60.0375H20.8002L31.1014 44.8568C25.1375 40.5195 21.8845 36.7243 21.8845 29.6761C21.8845 21.0014 27.8484 15.0375 39.2339 15.0375H50.6194V60.0375H43.0291V21.0014Z" fill="white"/></g></svg>
|
**Яндекс Бизнес**
  
[Ұйымдарды Поиск сервисіне орналастыру](https://yandex.kz/support/business-priority/index.html) бойынша сұрақтар

||
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<svg width="44" height="44" viewBox="0 0 44 44" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#svg-sy5ddwga__clip0_87_11399)"><g clip-path="url(#svg-sy5ddwga__clip1_87_11399)"><path d="M0 22C0 9.84974 9.84974 0 22 0C34.1503 0 44 9.84974 44 22C44 34.1503 34.1503 44 22 44C9.84974 44 0 34.1503 0 22Z" fill="#FFEA00"/><path d="M8.45694 39.3368C14.7192 36.971 20.5484 30.6922 24.9567 22.6151H14.2093L12.0962 26.0397H17.4781C14.5498 30.299 11.5372 32.9253 9.69173 32.9253C7.46939 32.9253 8.34376 28.4442 11.8048 22.3965C15.3023 16.3123 19.4191 11.8312 21.8236 11.8312C23.6816 11.8312 23.1716 16.1666 20.767 20.4656H25.7946C31.2594 8.91667 27.1062 4.43555 22.4065 4.43555C14.7922 4.43555 6.23071 12.1227 0.838781 21.9957C0.561931 22.503 0.300229 23.0047 0.0537109 23.5C0.486237 29.9274 3.67919 35.5982 8.45694 39.3368Z" fill="black"/><path fill-rule="evenodd" clip-rule="evenodd" d="M24.9203 25.9304C22.0786 31.5409 22.9894 35.6213 27.7255 35.6213C32.6074 35.6213 37.4164 31.5773 40.1853 25.9304C43.0269 20.2106 42.0069 16.1666 37.4164 16.1666C32.8624 16.1666 27.6891 20.2834 24.9203 25.9304ZM36.8335 20.6478C37.9265 20.6478 37.7079 22.8337 35.8863 25.8939C34.1011 28.8449 32.1702 31.1037 30.968 31.1037C29.8386 31.1037 30.0572 28.9178 31.9152 25.8939C33.7004 22.9065 35.6313 20.6478 36.8335 20.6478Z" fill="black"/></g></g><defs><clipPath id="svg-sy5ddwga__clip0_87_11399"><rect width="44" height="44" fill="white"/></clipPath><clipPath id="svg-sy5ddwga__clip1_87_11399"><rect width="44" height="44" rx="22" fill="white"/></clipPath></defs></svg>
|
**Яндекс Go**

[Такси, Жеткізу және Самокаттар](https://taxi.yandex.kz/support/taxi-all-app/index.html) бойынша сұрақ


||
|#




</div>

## Яндекстің Басты беті туралы сұрақтар

Сұраққа жауапты [Анықтамадан](https://yandex.uz/support/common/kk/index.md) тауып көріңіз. Егер жауап таба алмасаңыз немесе [Басты бетті](https://yandex.kz/) жақсарту туралы ойыңыз болса, бізге хабарласыңыз. Біз күн сайын мәскеу уақыты бойынша 9:00-ден 21:00-ге дейін чатта жауап береміз.



<a href="https://yandex.ru/chat#/user/8e49cc07-19e8-9dd8-6f34-439727eb41aa">
  <span class="button">Чатқа жазу </span>
</a>


## Промокодтар мен науқандар туралы сұрақтар

Егер сізде промокодтар, науқан немесе бонустар туралы сұрақ туындаса, бізге чат арқылы жазыңыз.

<a href="https://yandex.ru/chat/#/user/9c2bd701-a32a-9cf1-7c7a-ffc4d5ed516b">
  <span class="button">Чатқа жазу</span>
</a>